Getting Started & Frequently Asked Questions

Getting started with British Basics is easy!

Simply register for a wholesale account to get access to our fantastic everyday essentials at discounted prices.

Whether you sell online, dropship or door to door with our catalogues follow these handy tips below to help you on your way!

If you have a question or would like to know more our HQ is always happy to help. You can contact us on 01745 777111 or email info@britishbasics.co.uk

Frequently Asked Questions

How much is postage?

Delivery to registered wholesaler addresses in mainland UK is £5.50. Contact us for other postage area costs.

When will I get my order?

We process and dispatch orders as quickly as possible and aim to have your items to you within 48 hours of ordering , however during busy periods, items can be expected within 3 – 5 days. Please note that we are closed at weekends and only process orders Monday – Friday.

Mainland UK only, items sent via FedEx, we will aim for a next day delivery but items can be expected within 3- 5 days.

Who do you use as a courier?

We currently use FedEx.

Mainland UK only, items are sent via other couriers within 3 – 5 days.

Certain parts of the UK (Scottish Highlands etc) can incur additional charges for postage. We will notify you upon receiving your order if there are any additional postage costs.

What is your returns policy?

Our returns policy can be found here

WE HAVE CHANGED

We are changing.

Over the past few years with the changes and immerging trends how we sell our product has evolved.

In order to ensure that we stay competitive and provide you with the best prices, from the 7th of August 2023 the way you order with British Basics will change.

  1. There will now be a minimum order value of £250.00.
  2. Free shipping will be available for orders over £500.00.
  3. Drop shipping of small items and multiple orders has been discontinued and only delivery for one order will be accepted.

There will be no further publications of catalogues as all product information will now be available on the website.

This notice has been sent out to active distributors in line with the terms stated in our distributor agreement. Thank you for your continued custom and we hope we will be able to continue on our journey.

Kind regards,

The British Basics Team